Frequently Asked Questions by clients configuring their own auto attendants and call queues in the Client Portal. 

Q: Can clients remove their AA or Call Queues on their own?

A: To remove Auto Attendants or Call Queues you will still need to contact our Support team.

Q: Can clients add their own intro greetings?

A: Intro greetings can be tricky. We recommend speaking with a member of our Support Team before implementing an intro greeting. All intro greetings must be connected to a time frame. 

Q: How many AA messages can I upload?

A: Unlike introductory greetings, you can only have one AA message at a time.

Q: Can callers skip the AA and just dial an extension?

A: Enable Dial by Extension is checked by default. It is important that this remains enabled as it denies the caller the ability to choose any auto attendant options when unchecked.

Q: How can I edit the agents' list?

A: You can edit agents and music-on-hold using the icons in a call queue list.

Q: Call Queues are listed on the Users page in Client Portal- how can I hide these?

A: Call queues can also be listed in the Users section since they have extensions associated with them. If you don't want to see call queue extensions in your user list, ensure that Hide System Users are checked.

Q: What extension number do I use when creating my own Call queues or AA?

A: AAs should be part of the 80** numbering system.

Call Queues should be part of the 88** numbering system. 

Call park queues must be part of the 8950 numbering system to ensure they work as expected; for example, 8951.