Q: How many users can be enabled per number of SMS? 

A: Rule of thumb: One user per number. A queue would be needed for more than one user on a single number. 

Q: Any limitations for a Queue-based SMS Number?

A: Yes! Individual users in a queue can not initiate a text, they simply reply to texts received in the queue. Further once a text is claimed by an agent it can not be transferred to a different agent. Once an individual ends the chat/SMS chain with the agent, the SMS thread is then closed. 

Q: Any limitations for a Single User-based SMS number? 

A: Single users can text out and receive SMS messages at will. The limitations of Queue-based numbers do not apply.

Q: Can we provision a number for multiple users? 

A: No, a queue would be needed, and be subject to the limitations above. 

Q: Can you port a US Local Number to SMS? 

A: Yes.

Q: Can you port a Toll-Free Number to SMS? 

A: No.