Forward Calls to an External Number
Table of Contents
Working from home today? Learn how to forward your business calls to your mobile or landline phone. If you have multiple external numbers you may need to be reached at, take advantage of the “When Unanswered” forwarding option to add another device and never miss a call.
Warning: Multiple Calls Forwarding to Mobile
Calls may be pushed to voicemail if the external forwarding number is a mobile phone; some devices are not configured to handle a higher volume of incoming calls and therefore push calls over max capacity straight to voicemail.
Forward All your Calls to an External Number
Notes
- Every answering rule must be linked to a time frame, if you do not have a time frame to link your answering rule with, you must create a new time frame.
- Office managers and call center supervisors must be in “My Account” view to access their answering rules.
- Click on the Answering Rules tab in the Client Portal.
- Click the Add Rule button to create a new rule, or the pencil icon to edit your active rule.
- Under the Call Forwarding section, click the checkbox next to Always.
- In the entry box next to Always, enter a phone number without spaces or dashes.
- Enter a 10-Digit number to forward the original caller ID of the caller (e.g.: 6132379329).
- Enter an 11-Digit number to forward your company's caller ID (e.g.: 16132379329).
- This is used to help differentiate personal calls from work calls when forwarding to a personal device.
- Drag the Answering Rule you created to the top of the list to give it the highest priority.
- Click Save when finished.
The following video was created for an old instance, but the process is the same.