Log In and Out of Call Queues
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Table of Contents
There are two ways you can sign in and out of call queues. You can use the Client Portal or star codes on any Net2phone device that is connected to your extension.
Notes
- Call center supervisors must be in "My Account" view to log in and out of their call queues.
- Using star codes will log you in and out of all your queues.
- Star codes do not track agent login statistics; if you want to track your statistics you must use the Client Portal.
Using the Client Portal to Log In/Out of Call Queues
- Log in to the Client Portal.
- Ensure you are under the Call Center tab.
- On the right side, change the Status Bar to online or offline to log in or out of all your call queues.
Use Star Codes to Log In/Out of Call Queues
Do you Belong to multiple Call Queues?
Star codes will log you in and out of all the call queues you participate in. If you want to log in and out of specific call queues you must use the SONAR Portal.
Log in
1. Dial *51 in your keypad.
2. Press the Dial key.
Or
1. Pick up your handset and dial *51 on your keypad.
Log out
1. Dial *52 in your keypad.
2. Press the Send soft key.
Or
1. Pick up your handset and dial *52 on your keypad.