Call queues, sometimes called “ring groups,” are used for inbound call centers. A...

There are two ways you can sign in and out of call queues. You can use the Client...

OFFICE MANAGERS  The following screenshots were taken in an old instance from a C...

As an office manager or call center supervisor, you can subscribe to email report...

Images in this article are from a Supervisor account.  Your tab view will be diff...

Each net2phone user has an extension, but they can have more than one device tied...

Within the Manage Organization view, the Call History section offers call data re...

As an office manager or call center supervisor, you can subscribe to email report...

Here is a complete list of our call center statistic acronyms.   Office managers ...