Starting with the Profile section, and ending with Call History. For information ...

As an office manager, you can manage call flows, users, phone numbers, and variou...

As a call center supervisor, you can view, change, and create various functionali...

This is the first article in the Onboarding series. Learn how to create domains. ...

This is the 2nd article in the Creation Onboarding Series. In this part of the co...

This is the 3rd article in the Creation Onboarding Series. Learn the process of a...

This is the 4th article in the Creation Onboarding Series. Learn how to customize...

This is the 5th article in the Creation Onboarding Series. Learn how to add numbe...

The Attendant Console allows a user to manipulate multiple calls at the same time...

The Client Portal webphone allows calling directly from a Chrome web browser.  We...

In this article, we will go over the 5 different user types, highlight the main d...

As a call center agent, you can view, change, and create various functionalities ...

  Creating Auto Attendants   Let's begin this course by exploring the process of ...

  Creating Call Queues   Let's begin this course by going over the Call Queue cre...

  Call Routing Scenarios   Let's begin this course by exploring additional call r...

  Managing Music On Hold   In this section, we will explore Music On Hold (MOH). ...