There are two ways you can add a voicemail greeting associated with your extension; you can upload an existing .wav or .mp3 file, or record a new greeting. 

Prefer video? Check out this short walkthrough. 

How to UPLOAD a New Greeting

1. Click the Messages tab in the Client Portal.
2. Click the Settings sub-tab on the left side.
3. Scroll down to the Greetings section and click the speaker icon (manage) next to Voicemail Greeting.
4. Click Add Greeting.
5. Ensure the Upload radio button is selected. 
6. Click Browse.
7. Select the file you want to upload.
8. Name your greeting.
9. Click the Upload button.
   You will now see the new greeting’s index, greeting name, and duration in your greetings list.
10. Click Done to save.

If you want to make this greeting active, click the drop-down menu under Greetings and select your new greeting. 

How to RECORD a New Greeting

1. Click the Messages tab in the Client Portal.
2. Click Settings on the left side.
3. Scroll down to the “Greetings” section and click the speaker icon (manage) next to Voicemail Greeting.
4. Click Add Greeting.
5. Select the Record radio button.
6. Enter the number or extension of the phone you wish to record the greeting on. 
   Note: If you have multiple devices, you must specify which device to call; the letters following your extension indicate the device, i.e., 101wb for the webphone/SONAR phone or 101m for the mobile app. 
7. Name the greeting.
8. Click Call and follow the instructions given to you on the phone.
   • Record your message after the beep.
   • Hit # to accept your new greeting.
     You will now see the new greeting’s index, greeting name, and duration in your greetings list.
9.  When you are finished, click Done to save.

If you want to make this greeting active, click the drop-down menu under Greetings and select your new greeting. 

Create Voicemail Greetings Using Text-to-Speech 

1. Office Managers can edit any users and go to the Voicemail tab. Basic Users can go to the Messages tab and Settings sub-tab.
2. Click the Manage button for "Voicemail Greeting."
   
3. Click the radio button for Text-to-Speech.
4. Enter your message, choose English or French, and your preferred voice. You can click the play button beside the Voice drop-down menu to hear the message.
5. Click Save.